#AskAWebOp Season 2 Ep 1 – Online Review Sites and Customer Service

Taylor and Kelsey discuss what’s going on with online customer service and Internet reviews on sites like Facebook, Yelp, and Google.

Internet users are becoming more open to leaving reviews, and they’re using reviews to help make purchasing decisions. Your small business online reputation should be part of your 2016 marketing, customer service, and PR strategy this year.

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About Kevin Ekmark

Kevin is a founding partner at TrustWorkz, Inc. He also blogs about marketing and leadership on his personal website. You can follow along or contact Kevin on Twitter via @KevinEkmark or on LinkedIn.